Complaints & Dispute Resolution

1. Contact us first

If something has gone wrong, please contact TopsLaptops first with your order or booking details. We aim to resolve complaints promptly and fairly.

2. What to include

• Your full name and contact details
• Order number, booking ID, or sell-request reference
• Clear description of the issue and your preferred resolution
• Any supporting photos or documents

3. Response times

We aim to acknowledge complaints within 2 working days and provide a substantive response within 14 days where possible.

4. Alternative Dispute Resolution (ADR)

If we cannot resolve your complaint directly, you may be able to seek assistance from an Alternative Dispute Resolution provider suitable for your case.

Information about your legal rights can also be obtained from Citizens Advice.