Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the TopsLaptops website and any services or products you purchase from us. By placing an order, booking a service, or using this website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.

TopsLaptops reserves the right to amend these Terms at any time. Continued use of the website following any changes constitutes acceptance of the updated Terms.

2. Products — Sale of Refurbished & Used Laptops

2.1 Product Descriptions

We make every effort to accurately describe the condition, specifications, and cosmetic state of each product listed for sale. Condition grades are assigned at our discretion and reflect the physical and functional state of the device at the time of listing. Minor cosmetic imperfections consistent with the stated grade are not considered defects.

2.2 Hardware Warranty

All products sold by TopsLaptops carry a 90-day hardware warranty from the date of receipt. This warranty covers hardware faults arising under normal use — including failures of the motherboard, display, keyboard, trackpad, ports, and storage. The warranty does not cover:

• Physical damage caused after purchase (drops, liquid ingress, cracked screens)
• Software issues, operating system failures, or viruses
• Battery degradation (batteries are consumable components — see Section 4)
• Damage resulting from unauthorised repair attempts or modifications
• Normal wear and tear consistent with the product’s condition grade at the time of sale

To make a warranty claim, contact us within the warranty period with proof of purchase and a description of the fault. Where a fault is confirmed under warranty, we will repair or replace the device at our discretion. Replacement devices will be of equivalent specification and condition grade.

2.3 Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. You have the right to a repair, replacement, or refund if goods are found to be of unsatisfactory quality, unfit for purpose, or not as described. Your right to a full refund applies within 30 days of receipt. After 30 days, we are entitled to offer a repair or replacement first.

2.4 Pricing

All prices are displayed in pounds sterling (GBP) and are inclusive of any applicable VAT where required. Prices are subject to change without notice. The price displayed at the time of order placement is the price you will be charged.

3. Repair & Maintenance Services

3.1 Booking & Deposits

A minimum deposit of 50% of the quoted service price is required to confirm a booking. Your appointment is not secured until payment of the deposit has been received and confirmed. The remaining balance is due on collection of your device.

3.2 Combined Booking Discount

A discount is available when two or more services are booked simultaneously in a single booking session. The service with the highest individual price is charged at the full rate; each additional service is discounted by the percentage displayed at the time of booking. This discount applies only to services booked together in a single transaction and cannot be applied retrospectively to existing bookings or split across separate appointments.

3.3 Parts & Labour Warranty

Where components are replaced as part of a repair or maintenance service, TopsLaptops provides a 90-day warranty on the replacement part only, covering defects in the part itself under normal use. This warranty does not extend to:

• Other components in the device that were not replaced by us
• Pre-existing faults unrelated to the service carried out
• Failure of adjacent or connected components arising from an unrelated fault
• Damage caused by the customer after collection
• Issues arising from the customer operating the device outside of its intended use

For example, if a battery is replaced and subsequently fails within 90 days due to a manufacturing defect in the replacement part, that is covered. However, if the new battery drains rapidly due to a pre-existing fault with the charging circuit that was not part of the original service, this would not be covered under the parts warranty.

3.4 Cancellation Policy

Bookings may be cancelled or rescheduled at least 24 hours before the appointment time without penalty and with a full refund of any deposit paid. Cancellations made within 24 hours of the appointment may result in forfeiture of the deposit. If TopsLaptops needs to cancel or reschedule an appointment, you will be offered an alternative slot or a full deposit refund.

3.5 Customer Responsibilities

You are responsible for backing up all data on your device before submitting it for service. TopsLaptops accepts no liability for any data loss occurring during repair or maintenance, regardless of cause. We strongly recommend maintaining a current backup at all times.

4. Batteries

Laptop batteries are consumable components. Capacity degrades from first use and will continue to decline over time under normal operating conditions. Battery degradation is not covered under any product or service warranty and does not constitute a defect. Where a battery replacement service is carried out by TopsLaptops, the replacement battery carries a 90-day warranty covering defects in the replacement part only, as described in Section 3.3.

5. Delivery & Postage

5.1 Delivery Address

It is your responsibility to provide a complete and accurate delivery address at the time of checkout. TopsLaptops cannot accept liability for non-delivery or delayed delivery resulting from an incorrect, incomplete, or undeliverable address provided by the customer. Postage costs will not be refunded in such circumstances, and redelivery charges may apply.

Please ensure that the delivery address is a location where someone will be available to receive and sign for the parcel. TopsLaptops recommends using a workplace address or a safe location if you are regularly away from home during working hours.

5.2 Postage Costs

Postage is calculated at checkout based on the size and weight category (shipping tier) of the item(s) ordered. The shipping charge displayed at checkout is the amount you will be charged. Where multiple items are ordered in a single transaction, combined postage applies — a single shipping charge is levied at the rate of the highest-tier item in the order.

5.3 Delivery Timeframes

Estimated delivery timeframes are provided as a guide only and are not guaranteed. TopsLaptops is not liable for delays caused by the courier, adverse weather, or other circumstances beyond our control. If a parcel is significantly delayed, please contact us and we will liaise with the courier on your behalf.

5.4 Lost or Damaged in Transit

All orders are dispatched with tracking. In the event of a parcel being lost or arriving significantly damaged in transit, please contact us within 7 days of the expected delivery date. We will raise a claim with the courier and, subject to the outcome, offer a replacement or refund. We are unable to process transit damage claims raised after 14 days of delivery.

6. Payments

All payments are processed securely via Stripe. TopsLaptops does not store card details. Stripe collects and verifies your billing address as part of the payment process. By proceeding to payment, you confirm that you are authorised to use the payment method provided.

7. Advice & Information on This Website

Information published on this website — including blog articles, service descriptions, and product guidance — is provided for general informational purposes only. It does not constitute professional technical advice. TopsLaptops makes no warranty as to the accuracy or completeness of any information provided, and accepts no liability for any action taken or not taken based on information found on this website.

In particular, we advise strongly against attempting to carry out hardware repairs based on information found online without the appropriate tools, training, and experience. Improper repair attempts can cause further damage, void any remaining warranty, and in the case of lithium battery handling, present a safety risk.

8. Limitation of Liability

To the fullest extent permitted by law, TopsLaptops’s liability to you in connection with any product or service shall not exceed the amount paid by you for that product or service. We shall not be liable for any indirect, consequential, or economic losses, including loss of data, loss of earnings, or loss of business, whether arising from a product fault, service failure, or otherwise.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

If you have any questions about these Terms & Conditions, please contact us via the contact details provided on the website.